ONONSWITCH FAQ
1. Website Purchase FAQs:
Q: How do I place an order on ONONSWITCH?
A: To place an order, simply browse our products, select the items you want, and proceed to checkout. Follow the steps to provide shipping information and payment details to complete your purchase.
Q: Can I modify or cancel my order after it's been placed?
A: Unfortunately, we cannot modify or cancel orders once they have been placed. Please double-check your order before confirming the purchase.
2. Product Usage FAQs:
Q: Will ONONSWITCH skins affect the functionality of my device?
A: Our skins are specially designed not to affect the functionality of your device. Rigorously tested with various devices, they seamlessly integrate without hindering any features or functions.
Q: Is heating the ONONSWITCH skin during application necessary?
A: While not mandatory, we recommend using heat, such as a hairdryer or heat gun, especially on non-flat surfaces. Heating makes the material more flexible, activates the adhesive, and helps smooth edges for a seamless finish.
Q: Can I use a phone case over the ONONSWITCH device skin?
A: Yes, our skins are thin and lightweight, compatible with most cases. Enjoy additional protection and personalization with our skins while still using your preferred protective case.
Q: Can ONONSWITCH skins be applied on cracked or shattered back glass?
A: Yes, you can apply a skin over a cracked or shattered back glass as an economical and stylish alternative to expensive glass repairs. It provides protection and a cool, fashionable look to your device.
Q: How do I apply ONONSWITCH skins to my device?
A: Please follow the detailed installation instructions provided on the website to ensure the correct and secure application of the skin to your device.
Q: Can ONONSWITCH skins be reused?
A: Although made with strong adhesive, our skins are designed for one-time application. Attempting to remove and reapply may damage the skin or reduce its effectiveness.
3. General FAQs:
Q: How can I track my order?
A: Once your order has been dispatched, you will receive a confirmation email with the order number and logistics tracking number. You can check and track the delivery status of your order online.
Q: What is the return policy?
A: Please refer to our Return and Refund Policy for information on returns, refunds, and related procedures.
Q: How can I contact ONONSWITCH customer support?
A: For any inquiries or assistance, please visit our Contact Us page. Our customer support team will be happy to help.
If you have additional questions or concerns, feel free to reach out to us through our Contact page.
1. Do I need to open an account in order to shop with you?
No, you don’t need to. You can make purchases and check out as a guest everytime.
2. How do I /create an account?
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.
3. How do I order?
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
4. I have problems adding items to my shopping cart
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.
5. How do I pay for my orders?
We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.
6. Can I amend and cancel my order?
Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.
7. I have a discount code, how can I use it?
Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.
8. How will I know if my order is confirmed?
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
9. When will my order be processed?
All orders will be processed within 2 working days, excluding weekends and public holidays. Time stated is based on Singapore Time (UTC/GMT +8hours).
10. How long will it take for me to receive my order?
The Standard courier delivery time frame is approximately 5 working days and the Express courier is approximately 3 working days from the time of placing your order. This is applicable only to all Singapore deliveries. For all international deliveries, the time taken is dependent on our logistics partners and their affiliates.
