ONONSWITCH - Your Purchase is Secure with Our Return Guarantee
Rest assured in your purchase at ONONSWITCH – if you're unsatisfied, we offer a prompt refund guarantee, either through return or refund alone! Please note: We guarantee a 70% refund, after unused photo confirmed, then cut the goods and send photo again, with only the international shipping fee required (typically 30% of the product's base price for free-shipping items).
Important Considerations for Returns:
- To qualify for a return, your item must be unused and in the same condition as when you received it.
- For international orders, returning the goods is not necessary. Instead, please take photos of the unused items you wish to return and email the return request to us along with the photos and your PayPal account details.
- All returns must be completed within 2 weeks of receiving the goods. Customers are responsible for the shipping cost of returns. Generally, the international shipping fee for returns is 30% of the product's price.
- Email your return request, including order number, proof of purchase, and photos of the unused items you wish to return.
- Upon receiving and reviewing your email, we will notify you via email that we have received your returned item. and cut the goods and send photo again. We will also notify you within 5 business days regarding the approval or denial of your refund.
- If approved, your refund will be processed and credited to your provided PayPal account.
Note: Fully customized orders are not eligible for returns or refunds.